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CASE STUDY - 6 MIN READ

How does an AI-based Technical Support System Work?

An LLM-powered smart technical support can help you find the exact solutions you are looking for on a website. You can simply ask it direct questions, for example in this case, about which pricing strategy would be optimal for your business model, how Symson’s pricing strategies can help improve pricing for your products and so on.

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How does an AI-based Technical Support System Work?

An LLM-powered smart technical support can help you find the exact solutions you are looking for on a website. You can simply ask it direct questions, for example in this case, about which pricing strategy would be optimal for your business model, how Symson’s pricing strategies can help improve pricing for your products and so on.

Did this ever happen to you while searching for information on a website? You know exactly what you're looking for, but the search results on a website are consistently unhelpful.

Despite knowing the page exists and using various keywords and advanced filter settings, the search results fail to show what you need. This can be incredibly frustrating and time-consuming, especially when you need precise information quickly.

Now, imagine reaching out to someone available 24x7 on the website who has a clear and deep understanding of how their services and products work. From functionalities to important features to the very fine-grained settings - helping you gauge whether the solution is a good fit for you or not.

This is how SYMSON’s LLM-powered technical support comes in for your assistance. This blog explains how to use such an AI system effectively to tailor pricing strategies that best suit your business needs.

What is SYMSON’s LLM-powered Technical Support?

SYMSON's smart technical support is expertly trained on our comprehensive pricing platform documentation. It thoroughly understands all of Symson’s features and is equipped with specialised knowledge of historical and contemporary pricing theories and algorithms. This allows it to effectively guide users through Symson's functionalities to develop optimal pricing strategies tailored to their specific needs.

This means anyone visiting the website can ask the ChatBot any question ranging from Symson’s specific solutions to pricing more generally, and find accurate answers. You can even ask for strategy recommendations, and configure the best settings for different pricing strategies. It can also act as a tech support expert with all the critical pricing knowledge and extensive documentation once you have decided on integrating Symson within your pricing process.

Here's a few example questions one could ask:

  • How can Symson help me manage inventory profitably through pricing?
  • What pricing strategy would be ideal for home furniture e-commerce business with over [no. of items]?
  • What are the exact settings in Symson’s strategy builder to identify Key Value Items and set attractive prices to increase store footfalls or online traffic?

How does SYMSON’s AI-enabled Technical Support help you?

You can start by asking fundamental questions regarding SYMSON’s pricing platform. We have fine-tuned our smart chatbot with complex platform documentation as well as extensive pricing theory information.

Thereby, we turned our chatbot into a virtual technical expert who can effectively guide you through any technical issues that might arise. With its help, you will have a very clear understanding of how you can achieve the best pricing results with SYMSON with no roadblocks in the way.

  • Know better in no time

Interacting with SYMSON’s AI-powered technical support helps you save an ample amount of time. Rather than going through the hassle of scheduling time to talk to an expert to understand our platform, you can simply ask our expert AI ChatBot who is ready to break complex things down for you quickly and at any time you want.

  • Understand functionalities and if they fit your model

You can ask for the best setting for different pricing strategies and it will provide answers that best fit your business model. You can have a deeper understanding of our pricing platform just by interacting with our AI-enabled ChatBot.

  • Get tailored expert assistance

You will receive customised support based on pricing theories and algorithms relevant to your specific needs and industry.

  • Start your demo calls with sharper clarity

If you know most of the aspects of SYMSON’s expertise and functionalities, you can have more clarity to begin with. Likewise, you can prepare more complex questions for us so you get a better understanding of our platform, thereby, making your demo calls more suited to your own needs.

Understanding and maximising the capabilities of the Symson Pricing Platform can significantly enhance your business's pricing strategies. With the help of a Large Language Model (LLM) based tech support that is fine-tuned on Symson's extensive documentation, users can gain deeper clarity into the platform's functionalities.

Getting the Most Out of AI-based Tech Support

By using our smart Technical Support with the Symson Pricing Platform, you can improve how you create and apply advanced pricing strategies specific to your needs. This guide helps you master the platform's features and maximise pricing effectiveness.

  • It acts as a guide for most of your pricing queries.
  • You can ask for price strategy recommendations by explaining your business model and feeding it other relevant information to find quality suggestions.
  • It can also help you configure the best settings for different pricing strategies provided you share detailed information.
  • It can also help you troubleshoot pricing errors upon requesting a review of your current pricing process or strategy.
  • Gain more strategic knowledge without having to reach out to a person and create delays.

Practical Tips for Engaging with Smart ChatBots

Here are a few tips on how you can engage with our AI ChatBot.

Start by asking effective questions:

  • Being specific: The more detailed your questions, the more precise the guidance you'll receive.
  • Using keywords: Mention specific features or issues you're dealing with to get targeted advice.

Troubleshooting common issues:

  • Explaining the issue you’re facing: Describe the issue you're experiencing clearly to help the bot understand and identify the problem.
  • Implementing the solutions advised: You can follow the step-by-step solutions provided by our algorithm-based tech support to resolve those problems efficiently.

Diverse Applications Powered by LLMs

Smart AI tools also serve additional purposes beyond standard applications. Here are several ways in which SYMSON employs the capabilities of LLM. Should you have a distinctive requirement not covered here, SYMSON is ready to assist in exploring and implementing solutions tailored to your needs.

For professional help in deploying advanced algorithms to enhance your business operations, please feel free to contact us.

Let’s explore various other applications:

  • Customer Review Scanner helps you sort customer feedback about product or business process and suggest improvements.
  • Best Pricing Strategy Help adjusts pricing strategies on Symson's platform to enhance margins and maintain customer loyalty.
  • Pricing Knowledge Simulator acts as a virtual team member, filling expertise gaps with workshops on pricing and marketing strategies.
  • Business Process Optimisation offers templates and insights to improve team management and streamline processes.
  • Diagnosing Margin Leakages uses deep AI Pricing knowledge to identify and solve margin loss issues.
  • Rebates manages and optimizes rebate programs by analyzing performance and suggesting improvements.
  • Marketing ROAS assesses marketing effectiveness and develops strategies to boost advertising returns.
  • Create Your Custom LLM-based system with us and get support to build a custom LLM to meet specific business needs, from data selection to infrastructure setup.

Do you want a free demo to try how SYMSON can help your business with margin improvement or pricing management? Do you want to learn more? Schedule a call with a consultant and book a 20 minute brainstorm session!

HAVE A QUESTION?

Frequently Asked
Questions

What is an AI-based Technical Support?

An algorithm-based Technical Support is a sophisticated language model that has been specifically trained on a vast array of Symson Pricing Platform's documentation. This training allows the model to possess a comprehensive understanding of all aspects of the platform, from basic functions to complex pricing algorithms.

What are the benefits of using a smart Technical Support?

SYMSON’s smart Technical Support, powered by a finely tuned AI ChatBot, acts as an on-demand expert, offering quick insights into our pricing platform. You can interact with it anytime to understand complex concepts and functionalities tailored to your business needs. This instant access saves time and enhances your understanding, allowing for more effective use of our platform and more productive discussions during demo calls.

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