How Price Quoting Impacts Customer Experience

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The price quoting process can be time-consuming and tedious. This forces customers to choose your competitor over you. But, why does it take time to get back to customers with a good quote?

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If businesses have products with many variables, customers may want to customise them to fit their needs best. Now, this means that sales reps must personalise the product with those desired variables and find an optimal price. This process of finding the right mix of products or variables is meticulous. Thus, it becomes time-consuming. Especially, if your team uses the old-school way of creating a price quote.

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Also, misquoting on top of a delay can cost you the deal. That’s why B2B companies are switching to smart CPQ systems to create accurate quotes on time. Advanced quotation software can help you find the right mix of products as a perfect fit for your customer needs. CPQ tools can help your sales team:

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• Create a personalised product quote without the hassle.
• Streamlined process to address every quote request on time.
• Promptly respond to customers with an attractive quote.
• Set up workflows for on-time quote approvals.
• Arrange professional documents.
• Improves the customer experience leading to higher chances of conversion.
• Fosters customer loyalty and boosts positive word of mouth.

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In this blog, we discuss how a CPQ tool helps enhance your customer experience and remove pressure from the sales team.

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How Does Combining SYMSON with your Quote Management System Make Customer Experience Better?

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Quotation software helps your sales team promptly find accurate price quotes. This prevents customers from waiting and choosing your competition. Instead, customers get a bespoke product offer that matches their needs at a handsome price. This skyrockets the chances of them buying from you. Now, let’s take a closer look at how a good quote management software enhances customer experience.

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1. Creating Customized Quotes Quickly

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One of the standout features of a solid CPQ is its prompt ability to generate customised price quotes. Customers appreciate quick responses, as it shows that the company values their time and is eager to meet their needs. Using SYMSON as a source for all the data required by your CPQ tool streamlines the quoting process and ensures swift and accurate quotes.

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Advantage of quick and custom quotes

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Quick responses with accurate quotes prevent customers from choosing your competition. There are multiple vendors in the market for your customers to choose from. Of course, they will work with a company which is proactive with responses and pays attention to their customer’s needs. Besides, a CPQ system helps improve sales team efficiency.

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SYMSON  helps you find the right combination of products or add-ons that customers need. This ensures your CPQ tool has all the data necessary to output the best quote. Besides, it also creates a streamlined process to make the approval process quicker. So, there are no complexities that your sales team need to handle alone.

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2. Improving Communication and Transparency

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Quotation software improves communication through all its processes in place. Customers prefer an attractive quote with an ideal product mix backed with appropriate documents on time.

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Role of SYMSON in facilitating better communication

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A good CPQ tool helps businesses streamline the price quoting process through workflows. This way, your team can address quote requests on time. Approval workflows also help keep authorities notified to timely review the price quote.

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Our platform is specifically designed to excel in price list management for diverse customer segments, using the same robust data sources utilized by CPQ (Configure, Price, Quote) systems. While full CPQ functionality is not a core offering, we collaborate with trusted partners who can implement and integrate customized CPQ solutions, enabling seamless alignment with your broader pricing strategies and customer-specific needs.

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Clear and detailed quotes are vital to build trust with customers. SYMSON ensures the necessary data to feed your CPQ tool in a transparent manner, so that every quote is easy to understand, thereby improving communication. This transparency helps customers feel confident in their purchasing decisions.

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A streamlined quoting process also reduces the likelihood of misunderstandings and errors. Businesses can foster better relationships with their customers through clear and precise information.

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Summary

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In summary, combining SYMSON with your CPQ tool significantly enhances the customer experience by transforming the price quoting process. From creating customized quotes quickly to delivering professional and polished documents, and improving communication and transparency, SYMSON ensures that customers receive the best possible service.

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Ready to revolutionize your customer interactions with SYMSON & CPQ? Adopt SYMSON as a source for your CPQ tool today and experience the benefits of improved customer price quoting, enhanced CPQ customer experience, and streamlined communication. Contact us for a demo and discover how CPQ works to transform your business.

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